Shipping policy

Every [STORE NAME] tee is printed just for you after you place your order. We don't hold stock, which means less waste and more designs, but it also means your order takes a little longer than something pulled off a warehouse shelf.

Your order is printed and shipped by one of our trusted production partners. We ship worldwide, and wherever possible your order is printed at a facility close to you to keep delivery times and costs down.

Processing time

Please allow 2–7 business days for your order to be printed, quality-checked and packed before it ships. Business days are Monday to Friday, excluding public holidays.

During busy periods such as Black Friday, Cyber Monday and the weeks before Christmas, processing can take longer. If you're ordering a gift, we recommend ordering early. Orders of 12 or more items may also need a few extra days.

Estimated delivery times

Once your order ships, delivery takes 2–12 business days to most countries. Orders to the US, Canada, the UK, the EU, Australia and New Zealand are usually printed in-region, which keeps delivery fast. Everywhere else ships internationally from our US partners.

Destination	After dispatch	Total, order to door
United States	2–5 business days	4–12 business days
Canada	3–10 business days	5–17 business days
United Kingdom	3–7 business days	5–14 business days
European Union	3–10 business days	5–17 business days
Australia & New Zealand	4–12 business days	6–19 business days
Rest of the world	10–25 business days	12–32 business days

These are estimates, not guarantees. Orders to Alaska, Hawaii, Puerto Rico and other US territories can take an extra 7–12 business days. Peak seasons, customs checks, weather and carrier delays can also add time.

Shipping costs

Shipping is calculated at checkout based on your destination and the number of items in your cart. Each additional tee ships at a reduced rate, so adding more to your order costs less per item.

[OPTIONAL — delete if not offering: Enjoy free standard shipping on orders over [AMOUNT] to [COUNTRIES].]

If your cart contains several items, they may be printed at different facilities and arrive in separate parcels. You'll only pay shipping once, at checkout.

Order tracking

As soon as your order ships, we'll email you a tracking number and link. If your items ship in more than one parcel, you'll get a tracking number for each.

Tracking can take a few days to show movement: up to 5 business days for domestic parcels and up to 7 business days for international ones. If you haven't received a shipping email within 7 business days of ordering, check your spam folder and then get in touch.

Customs, duties and taxes

Most orders to the US, Canada, the UK, the EU, Australia and New Zealand are printed and shipped within that region, so import charges are unlikely. Occasionally, if a size or colour is out of stock locally, your order may ship from another country instead.

For orders shipped across borders, your country's customs office may charge import duties, taxes or handling fees when the parcel arrives. These charges are set by your local authorities, are not included in our prices or shipping costs, and are the responsibility of the recipient. We recommend checking your country's import rules before ordering.

If you refuse a parcel or don't pay the customs charges, it may be returned or destroyed. In that case we're unable to offer a refund or a free reshipment.

Incorrect addresses and returned parcels

Please double-check your shipping address at checkout, including your apartment or unit number, postcode and phone number. We ship to the address you provide, and we can't be responsible for orders sent to an incorrect or incomplete address.

If you spot a mistake, email us straight away. We can usually update the address if your order hasn't gone into production yet (see Order changes and cancellations below).

If a parcel is returned to our partner because the address was wrong or incomplete, or because it wasn't collected, we'll contact you. We can reship it once you confirm the correct address, but you'll need to cover the new shipping cost.

Lost, delayed or stolen parcels

Delayed or lost in transit. If your order hasn't arrived by the end of its estimated delivery window, or tracking hasn't updated for 10 business days, please email us. If the carrier confirms the parcel is lost, we'll send a free replacement or give you a full refund. Please contact us within 21 days of your estimated delivery date so we have time to open a claim.

Marked as delivered but not received. Check around your property and with neighbours, housemates or your building's mailroom, and allow one extra business day in case the carrier scanned it early. If it still hasn't turned up, contact the carrier with your tracking number and let us know. Once a carrier confirms delivery, we're not responsible for parcels that are lost or stolen afterwards, but we'll do our best to help you with a carrier claim.

Damaged, misprinted or wrong items

If your tee arrives damaged, misprinted or isn't what you ordered, we'll replace it or refund you at no cost. You won't need to send it back.

Just email us within 21 days of delivery with your order number and a clear photo of the item laid flat, showing the design and the problem in one shot. For a wrong size or item, include a photo of the size tag.

Please note that our Comfort Colors tees are garment-dyed, so slight shade differences between batches are a normal part of their vintage look and aren't considered a defect. Because every item is made to order, we don't accept returns or exchanges for change of mind or ordering the wrong size. See our Refund Policy for details.

Order changes and cancellations

Orders go into production quickly, so if you need to change your size, colour or address, or cancel your order, please email us within 12 hours of ordering. Once your tee has gone into production we can't make changes or cancel, because it's already being made just for you.